FREE Shipping . FREE returns.

Contact Us
CADDIS
150 West Commonwealth Ave
Salt Lake City UT 84115
ph. (801) 464-4039
Product questions: orders@caddislife.com  
All other: helpivefallenandicantgetup@caddislife.com

Free Returns & Trustworthy Exchanges

We operate on a simple “if you’re not happy, we’re not happy” policy…and we like to be happy. So if for any reason you’re not feeling it, please contact us at orders@caddislife.com and we’ll email you a return label that you can print at home, and use for a free return. You can also call us at (801) 464-4039 to talk with Kayla, Cody or Steve. If you need an exchange, we can send out the new pair before receiving the original purchase back from you. Just ask.

 

Shipping Information 

We ship from Salt Lake City, Utah using USPS mail, Monday through Friday. You will be sent a tracking number after purchase. If your order is placed by 2:00pm MST, it’s more than likely to go out that day. Sometimes things slow down when the snow is falling, sometimes things speed up when you’re really nice. 

 

Warranty

We stand behind our products 100%. Which means that if something is wrong, we’ll make it right for as long as you own your purchase. That’s about as deep as we need to go on that…

Eyeballs are our business

Have a technical optometry question? Call us. We know that world well and can help you.  ph. (801) 464-4039 or orders@caddislife.com

 

Compliance

CADDIS eye appliances are compliant to US FDA Reg. 21 CFR 801.410, ANSI Z80.31:2017 & ISO 12311:2013, ISO 12870:2016, ISO 16034:2006 and BS/EN 14139:2010 standards for optical & mechanical performance & are in accordance with the EC Directive 93/42/CEE corresponding to the European Community.

Using your eyewear

CADDIS eye appliances are made for casual, recreational and active use. They are not safety glasses and not for use as eye protection. User should consult an eye care professional for regular eye exams. For near-vision and reading use only. Not for driving or vehicle operation. Not for distance vision. Not for direct observation of the sun. CADDIS eyewear appliances do not provide protection against artificial UV radiation or staring directly into the sun. 

Cleaning and storage

The storage microfiber bag that is included with your purchase has been designed specifically for your eye appliances. Using them will preserve the optical quality of your lenses. Use only mild soap and water, and dry by gently blotting with the cloth provided. Never use cleaning solutions. Hand-wash and air-dry the cleaning cloth

 

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

What personal information do we collect from the people that visit our blog, website or app? When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. 

When do we collect information? We collect information from you when you place an order, subscribe to a newsletter or enter information on our site. 

How do we use your information? We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: 

  •     To quickly process your transactions. 

 How do we protect your information? Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. 

We use regular Malware Scanning.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order to maintain the safety of your personal information.  All transactions are processed through a gateway provider and are not stored or processed on our servers. 

Do we use ‘cookies'? We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly. 

 Third-party disclosure We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. 

 Third-party links Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

 Google Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en 

We use Google AdSense Advertising on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy. 

 We have implemented the following:

  • Demographics and Interests Reporting 

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website. 

Opting out: Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on. 

California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf 

According to CalOPPA, we agree to the following: Users can visit our site anonymously. 

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website. 

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above. 

You will be notified of any Privacy Policy changes: 

  •     On our Privacy Policy Page 

Can change your personal information: 

  •     By logging in to your account 

 How does our site handle Do Not Track signals? We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. 

 Does our site allow third-party behavioral tracking? It's also important to note that we allow third-party behavioral tracking 

 COPPA (Children Online Privacy Protection Act) When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.  Do we let third-parties, including ad networks or plug-ins collect PII from children under 13? 

Fair Information Practices The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email within 7 business days. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.