Returns & Exchanges

1. Locate your order number on your order or shipping confirmation email. 

2. Use our Exchange and Returns portal to start the process. 

3. We’ll email you a US Postal Service Label that you can use to send the product you don’t wish to keep back to us. Simply affix the label and place the package in your mailbox. 

4. You’ll be directed to shop for your replacement item. Fear not, you will NOT be charged for shipping. 

5. Once you place your replacement order, you’ll receive an order confirmation email containing links to track the status of your item. 

6. Any amount due on the returned item will be issued in 5-7 business days. 

1. Locate your order number on your order or shipping confirmation email, or on the packing slip that came with your order.

2. Use our Exchange and Returns portal to start the process. 

3. We’ll email you a US Postal Service Label that you can use to send the product you don’t wish to keep back to us. Simply affix the label and place the package in your mailbox. You’ll be charged a flat $8 fee for return shipping. 

4. The refund on your returned item will be issued in 5-7 business days. 

1. Use our Warranty Request form to start the process.

2. Complete the Contact Info section so that we can get in touch regarding your warranty request.

3. Locate all necessary information and fill out the Product Details section so that we can process your warranty request.

4. After submitting your request, someone from our team will review your request and reach out within one to two business days to follow up on next steps.

1. Head to our Account Login page

2. If you do not already have an account, create one with the email address you use to place your orders

3. Once logged in, click on Orders and you will see a full history of orders associated with the email address you used to create your account

4. If you already have an account, just simply log in and follow the same steps above to view your orders

We want you to love your new glasses. If you don’t, you’re welcome to return or exchange them within 60 days of purchase. If you have questions, email us at orders@caddislife.com or call (385) 295-9597.

We stand behind our products 100%. If something goes wrong within one year of your purchase, please fill out our Warranty Request form. Please expect a response within one to two business days after submission.