For U.S. Returns & Exchanges:
If for any reason you're not satisfied with your CADDIS readers or accessories please set up a free exchange or $5 flat fee return within 60 days of receiving your order. Simply use our Exchanges & Returns Portal and we'll email you a pre-paid shipping label to send the product back to us. If returning, a $5 flat fee will be deducted from your refunded amount. Any item you're returning or exchanging must be in the original new condition. $5 flat fee returns are U.S. only please.
For International Returns & Exchanges:
While we are unable to provide our international customers with shipping labels for returns or exchanges, we would still be happy to help you with a return or exchange. Please give us a call at 385-999-7122 or email us at orders@caddislife.com and we can guide you through the best way to return or exchange your purchase. Please note that duties/taxes will not be refunded for returned orders.