We operate on a simple “if you’re not happy, we’re not happy” policy…and we like to be happy. So if you’re not feeling great about your frames, you can set up an exchange or a return within 30 days of receiving your glasses. This is done by visiting our easy to use Exchanges & Returns Portal and we will gladly email you a pre-paid shipping label to send the frames back to us. Free return shipping applies to U.S. orders only. We only ask that the eyewear you are returning or exchanging is in the original new condition.
We offer free shipping on all U.S. orders. We ship from Salt Lake City, Utah using USPS mail, Monday through Friday. You will be sent a tracking number after purchase. If your order is placed by 2:00pm MST, it’s more than likely to go out that day. Sometimes things slow down when the snow is falling, sometimes things speed up when you’re really nice.
We stand behind our products 100%. Which means that if something is wrong, we’ll make it right. That’s about as deep as we need to go on that…
If you need to have something warrantied, please email us at firstname.lastname@example.org. Warranty solutions can vary according to the problem, after you submit the warranty request we will contact you with the next steps. We will typically get back to you within 24 hours, Monday-Friday.
We accept FSA/HSA cards! Head over to our Flexible Spending Accounts page to learn more.
Have a technical optometry question? Call us. We know that world well and can help you. ph. (801) 464-4039 or email@example.com
CADDIS eye appliances are compliant to US FDA Reg. 21 CFR 801.410, ANSI Z80.31:2017 & ISO 12311:2013, ISO 12870:2016, ISO 16034:2006 and BS/EN 14139:2010 standards for optical & mechanical performance & are in accordance with the EC Directive 93/42/CEE corresponding to the European Community.
CADDIS eye appliances are made for casual, recreational and active use. They are not safety glasses and not for use as eye protection. User should consult an eye care professional for regular eye exams. For near-vision and reading use only. Not for driving or vehicle operation. Not for distance vision. Not for direct observation of the sun. CADDIS eyewear appliances do not provide protection against artificial UV radiation or staring directly into the sun.
The storage microfiber bag that is included with your purchase has been designed specifically for your eye appliances. Using them will preserve the optical quality of your lenses. Use only mild soap and water, and dry by gently blotting with the cloth provided. Never use cleaning solutions. Hand-wash and air-dry the cleaning cloth