Frequently Asked Questions

Orders

- We offer $8 flat rate shipping on all U.S. orders.
- We ship from Salt Lake City, Utah using USPS mail, Monday through Friday.
- You will be sent a tracking number after purchase.
- Shipping times vary based on what you ordered.
  - Most readers and sunglass orders will ship within 24 hours.
  - If you ordered a custom color or lens type, your order will ship within 5-7 business days.
  - If you ordered prescription glasses, orders typically ship within 7- 14 days from when we receive your prescription.
The quickest way to check the status of your order is by following the below steps to log into your account. Unable to find the status? Contact one of our optical specialists at orders@caddislife.com or (385) 295-9597.
1. Head to our Account Login page

2. If you do not already have an account, create one with the email address you use to place your orders

3. Once logged in, click on Orders and you will see a full history of orders associated with the email address you used to create your account

4. If you already have an account, just simply log in and follow the same steps above to view your orders

Easy Returns & Free Exchanges

1. Locate your order number on your order or shipping confirmation email.
2. Use our Exchange and Returns portal to start the process.
3. We’ll email you a US Postal Service Label that you can use to send the product you don’t wish to keep back to us. Simply affix the label and place the package in your mailbox.
4. You’ll be directed to shop for your replacement item. Fear not, you will NOT be charged for shipping.
5. Once you place your replacement order, you’ll receive an order confirmation email containing links to track the status of your item.
6. Any amount due on the returned item will be issued in 5-7 business days.
1. Locate your order number on your order or shipping confirmation email, or on the packing slip that came with your order.
2. Use our Exchange and Returns portal to start the process.
3. We’ll email you a US Postal Service Label that you can use to send the product you don’t wish to keep back to us. Simply affix the label and place the package in your mailbox. You’ll be charged a flat $8 fee for return shipping.
4. The refund on your returned item will be issued in 5-7 business days.
While we are unable to provide our international customers with shipping labels for returns or exchanges, we would still be happy to help you with a return or exchange. Please give us a call at (385) 295-9597 or email us at orders@caddislife.com and we can guide you through the best way to return or exchange your purchase. Please note that duties/taxes will not be refunded for returned orders.

General

Contact Us

CADDIS
150 West Commonwealth Ave Ste. 202
Salt Lake City UT 84115
ph. (385) 295-9597

Questions about an order: orders@caddislife.com

Any other questions:

helpivefallenandicantgetup@caddislife.com

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Orders

Easy Returns & Free Exchanges

General

Contact Us