For U.S. Returns & Exchanges:
If for any reason you're not satisfied with your CADDIS readers or accessories please set up a free exchange or $5 flat fee return within 30 days of receiving your order. Simply use our Exchanges & Returns Portal and we'll email you a pre-paid shipping label to send the product back to us. If returning, a $5 flat fee will be deducted from your refunded amount. Any item you're returning or exchanging must be in the original new condition. $5 flat fee returns are U.S. only please.
For International Returns & Exchanges:
While we are unable to provide our international customers with shipping labels for returns or exchanges, we would still be happy to help you with a return or exchange. Please give us a call at 801-464-4039 or email us at email@example.com and we can guide you through the best way to return or exchange your purchase. Please note that duties/taxes will not be refunded for returned orders.
We offer $5 flat rate shipping on all U.S. orders. We ship from Salt Lake City, Utah using USPS mail, Monday through Friday. You will be sent a tracking number after purchase. Orders are generally fulfilled within 24 hours from placing. Sometimes things slow down when the snow is falling, sometimes things speed up when you’re really nice.
We stand behind our products 100%. Which means that if something is wrong, we’ll make it right. That’s about as deep as we need to go on that…
If you need to have something warrantied, please email us at firstname.lastname@example.org. Warranty solutions can vary according to the problem, after you submit the warranty request we will contact you with the next steps. We will typically get back to you within 24 hours, Monday-Friday.
We accept FSA/HSA cards! Head over to our Flexible Spending Accounts page to learn more.
Have a technical optometry question? Call us. We know that world well and can help you. ph. (801) 464-4039 or email@example.com
CADDIS eye appliances are compliant to US FDA Reg. 21 CFR 801.410, ANSI Z80.31:2017 & ISO 12311:2013, ISO 12870:2016, ISO 16034:2006 and BS/EN 14139:2010 standards for optical & mechanical performance & are in accordance with the EC Directive 93/42/CEE corresponding to the European Community.
CADDIS eye appliances are made for casual, recreational and active use. They are not safety glasses and not for use as eye protection. User should consult an eye care professional for regular eye exams. For near-vision and reading use only. Not for driving or vehicle operation. Not for distance vision. Not for direct observation of the sun. CADDIS eyewear appliances do not provide protection against artificial UV radiation or staring directly into the sun.
The storage microfiber bag that is included with your purchase has been designed specifically for your eye appliances. Using them will preserve the optical quality of your lenses. Use only mild soap and water, and dry by gently blotting with the cloth provided. Never use cleaning solutions. Hand-wash and air-dry the cleaning cloth